Refund policy

Last updated: October 10, 2026

Returns on stocked items

You may return stocked items within 30 days of delivery if they are unopened, unused and in their original packaging. To start a return, contact us with your order number and the items you'd like to return. We'll send you a return authorization (RMA) and instructions. Returns sent without an RMA may not be accepted.

Unless the return is due to our error, the customer is responsible for return shipping costs. Original shipping charges are not refundable.

Final sale items

Special-order, custom-sourced and non-stock items (including items ordered through a quote, bid or contract that are not normally stocked) are final sale and cannot be returned or exchanged, except when they arrive damaged, defective or incorrect.

For health and safety reasons, opened exam gloves, medical supplies, personal care items and food or beverage products cannot be returned.

Damaged, defective or incorrect items

Please inspect your order when it arrives and contact us within 7 days of delivery if anything is damaged, defective or not what you ordered. Include your order number and photos of the item and packaging. We'll arrange a replacement or refund at no cost to you, including return shipping. If a carrier delivery shows visible damage, please note it on the delivery receipt.

Refunds

Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds are issued to the original payment method within 5–10 business days. Orders paid on account terms or by purchase order receive a credit to the account. If more than 15 business days have passed since your return was approved, please contact us.

Exchanges

The fastest way to get a different item is to return the original (if eligible) and place a new order. Our team can also help arrange an exchange by phone or email.